Orders placed on a business day are packed the same or the next working day. You get a confirmation at the time of order and a despatch notice when it leaves.
[PENDIENTE: plazo de entrega estimado]
[PENDIENTE: coste del porte y umbral de envio gratis, si lo hay]
You can pick up at 141 Longueville Road, Lane Cove instead of paying postage. Choose collection at checkout and wait for the message saying it is ready — turning up before that usually means a wasted trip.
Australia-wide. Regional and remote addresses are slower than the metropolitan estimate.
Damaged in transit: photograph it, keep the packaging, and tell us. We deal with the courier, not you.
Not arrived: give it the full estimated window plus two business days, then contact us and we will trace it.
Under the Australian Consumer Law our goods come with guarantees that cannot be excluded. Faulty, not as described, or not fit for the purpose it was sold for: you are entitled to a repair, replacement or refund depending on the severity, plus compensation for other reasonably foreseeable loss.
Where the failure is major, the choice between refund and replacement is yours, and return postage is ours.
0421 014 588 · reception@healththerapiesclinics.au
We deliver Australia-wide. Shipping is calculated at checkout based on your delivery address and the items in your cart. The rates below apply to a single order, however many products it contains.
| Area | Service | Cost |
|---|---|---|
| Metro Areas | Express Shipping (1–3 business days) | Free over $80, otherwise $13.95 |
| Non-Metro Areas | Express Shipping (2–5 business days) | Free over $80, otherwise $13.95 |
| Remote Areas | Express Shipping (3–14 business days) | $13.95 |
Orders over $80 ship free to metro and non-metro areas. Remote and offshore areas, and certain oversized or cold-chain items, are excluded and may attract a freight surcharge shown at checkout.
Some practitioner products must be kept cool. These ship with appropriate packaging and may be limited to certain days to avoid weekend transit. If an item is temperature-sensitive it will be noted at checkout.
Practitioner-only products may require an active prescription or approval from your Rainbow Medicine / Health Therapies Clinics practitioner before they can be dispatched.
If something arrives damaged or incorrect, contact us within 7 days and we will make it right. For change-of-mind returns, unopened items in original condition may be returned per Australian Consumer Law.
Buying for a clinic or business? See our Business Shipping Policy for bulk orders, freight and account terms.
Questions about a delivery? Contact Rainbow Medicine / Health Therapies Clinics and our team will help.
